JOB DESCRIPTION Servicing residential laundry, refrigeration, cooking and dishwasher appliances. Handling customer appliance problems, questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution when possible. Offer alternative solutions where appropriate with the objective of retaining customer's business. Communicate with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: 1. Answers customer/client requests or inquiries concerning services, products, billing, equipment and reports problem areas. 2. Responsible for improving customer retention through service provided to the customer 3. Continually maintain working knowledge of all company/manufacturer products, services and promotions. 4. Make recommendations according to customerís needs on features, accessories, and upgrades.
PHYSICAL REQUIREMENTS Some lifting up to 75 pounds.
BASIC QUALIFICATIONS - Must have a minimum of 5 years experience servicing various residential laundry, refrigeration, cooking, and dishwasher appliances. - HS Diploma/GED or equivalent - At least 21 years of age Ė Valid driverís license - 6 months experience operating a computer in Windows based environment.
COMPENSATION We are proud to be an Equal Opportunity Employer, Drug Free Work Place. Earnings are based on previous experience. Initial earnings range from $700.00 - $1200.00 per week.
Please forward your resume to the email listed above; apply in person at Class Appliance Center, 733 Clearwater-Largo Road N. Largo 33770; or call 727-409-5618.