Description Work independently, flexibility for shifts; position bonus eligible. Promotion opportunity to be a regional specialist (more accounts-higher pay) or level II support (provide product specific troubleshooting to CEII- higher pay but hourly)
NCR Field Service Technician (Customer Engineer level 2) associates provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you will have ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements. You will perform Tier II/III work on products and services of medium-high complexity. Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25). Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support.
Key Responsibilities - Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region - Provide continuity of customer operations and high levels of customer satisfaction
Qualifications Basic Qualifications: High School Diploma or GED Must be a local candidate Must be authorized to work in the U.S. Must have a valid driver's license Must pass comprehensive background check including credit check, criminal, driving record, and drug screen. Must have the ability to carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) and prolonged travel as needed.
Preferred Qualifications: A+ certification 2 year degree in electronics or computer technology At least 2 years of hands-on POS/ATM repair experience in a customer field environment At least 2 years of PC repair experience in a customer field environment.
**NCR offers include a competitive base salary, 401(K), strong work/family programs, and medical, dental and disability coverage.
No relocation assistance will be offered for this position.
Statement to Third Party Agencies To ALL recruitment agencies: NCR accepts resumes only from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or send to any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
EEO Statement NCR is an equal opportunity employer. It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status.