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Case Management Volunteer / Intern

Posted By:
Naphtali Cummings Larsen
Posting ID:
202-783-2310 x108
 mentoring   social   work   counceling   case   management 

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Organizational Summary

Founded in 1987, Mentors, Inc. increases the graduation rates and success of students enrolled in Washington, D.C,’s public schools by matching them with caring adult volunteers who promote their academic, career, and personal development. Our goal is to ensure that every student graduates from high school with a concrete plan for life after high school that will result in a fulfilling career and personal growth. By linking our city’s professionals with young people, we are changing lives and building a constituency for youth in our nation’s capital. Mentors, Inc. has seven staff, and serves 200-300 students a year.

Position Summary

The key responsibility of this position is to provide ongoing relationship support to protégé-mentor pairs by contacting assigned pairs every month for monitoring and support. This position acts as a relationship consultant and case manager, and executes a high degree of judgment when employing best practices to manage protégé-mentor pairs. The position will spend much of his/her time communicating with and keeping data on pairs in an online database, with some staff meetings to share information and coordinate services. This position may participate in match parties and mentor training sessions where pairs meet each other, and their case manager, for the first time.

Positions Responsibilities


* Ensures required documentation and reporting for all monitoring activities are thorough, complete and submitted by deadline.


* Provides on-going support and monitoring through monthly phone calls, email exchange, and in-person meetings to reach every mentor and student in the assigned case load
* Fosters relationship building and clarifies match expectations for pairs
* Provides crisis outreach direction and contact numbers to families in need of intervention
* Contributes to volunteer retention by providing quality customer service oriented match support to volunteers, parents and children
* Makes referrals to other agencies in the onsite Resource Guide when an intervention is required but not provided by Mentors, Inc. support services
* Meets with supervisor periodically to track match wellbeing, contact rate, and brainstorm solutions/strategies for struggling matches


* Youth Oriented/ Interpersonal: Ability to relate to high school students, adult volunteers, and students’ parents; builds appropriate rapport; builds constructive and effective relationships with youth and their families; uses diplomacy and tact; capable of diffusing difficult situations comfortably.
* Case Management Skills: Organizes schedule for maximum efficiency; ability to use intuition, education, and life experience to assist matches; ability to be tenacious in contacting matches; ability to recognize potential risk management issues and explore them during support calls and evaluation meetings.
* Database Management: Consistently, meticulously, thoroughly and succinctly document match support contacts; able to enter data on a regular basis to ensure the accuracy of recordkeeping and case management; strong written skills in transferring interviews to narrative formats.
* Results/Outcome Oriented: Motivated by results; expected to meet and exceed contact goals.
* Team Player: Ability to work well with a diverse staff.

Minimum Qualifications:

* Bachelors degree in social service, counseling, or youth development preferred
* Previous work experience with youth and volunteers
* Own car helpful (mileage and gas will be expensed)
* Able to work flexible hours to meet volunteer/client needs- will require some evening and weekend contact hours

To Apply: Please send resume. Mentors, Inc. is an equal opportunity employer.

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