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Customer Service Representative With Verizon Wireless

Posted By:
Trupti Udeshi
Posting ID:
Lincoln, Ne
 customer   service   care   support 
Category:Customer Service
Listing Type:Job
Company:Verizon Wireless

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At Verizon Wireless we are looking for Customer Service Representatives in Lincoln, Nebraska. In this position, you would work in a fast-paced, intense, results-oriented environment.

Your main Responsibilities would be:
•Handling inbound customer calls while using a computer terminal,
•Researching and resolving billing inquiries,
•Explaining our products and services, and troubleshooting service and equipment questions.

Education Required - Must have a 2 year Associates or 4 year Degree

•Excellent communication, resourcefulness, punctual, professional,
•Working with difficult clients and customers
•The environment calls for someone to be intense, results driven, detail oriented.
•Ability to follow process and procedures, career oriented vs job oriented, self sufficient, ability to multitask

This is a full-time position with generous benefits.

Verizon has an exciting work atmosphere, career growth opportunities, and benefit information.

Verizon Wireless Benefits overview
•Computer World 100 best places to work 2007
•Latina Style top ten places to work 2009
•Diversity Inc Top 50 companies for Diversity
•Working Mothers 100 best companies 2007

•All Medical, Dental, vision, 401/K Benefits Start Day 1 of employment!
•Tuition Assistance - $8,000 a year
•Discount on all phone packages and programs
•Yearly Incentive bonus of 8% based on company profitability and individual performance

Career Path – Build a Career vs Finding a job
•In 6 – 9 months can be promoted to a Senior Service Representative with pay increase
•6-9 Months can move into A senior Technical Service Rep as positions are open with an increase
•2-3 years career path into Supervisor Positions
•“Midwest Mobility” – A career path that allows for the exploration into other areas of the company for career paths – HR, Finance, IT, Sales, etc
•Many of the VP and Directors at Verizon started in the Call center – endless opportunity

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