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Help Desk Analyst 1

Posted By:
Dena Clare
Posting ID:
Harrisburg, Pa
 help   desk   remedy   technical   assistance 
Category:Installation / Repair
Listing Type:Job
Company:Penn Data Networks

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Short Description:
Company is installing PC's with Windows 7 and Office 2007. The selected candidate will work in a Help Desk role supporting the install, using Remedy, and will be involved in installing some non standard software on desktops.
Complete Description:
1 to 3 years field experience
2 year associates degree or equivalent technical study.

•Provides technical assistance, support, and advice to end users for hardware, software, and systems.

•Provides hands-on technical assistance to business and technical users.
•Investigates and resolves computer software and hardware problems of users.

•Serves as a contact for level 1 support.

•Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.

•Determines whether problem is caused by hardware, software, or system.

•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

•Talks with technical and non-technical co-workers to research problem and find solution.

•Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.

•Experienced with a variety of call-tracking software and systems.

•Reads trade magazines and engages in independent study to maintain current industry knowledge.

•Follow quality standards, and displays strong customer service skills.

•Ability to work in a team environment.

•Complete assigned tasks.

•Strong communication skills; both written and spoken.

Help desk experience Required 1 Years
Remedy Required 6 Months
Windows 7 Required 1 Years
Office 2007 Required 1 Years
Exp with installing non Standard software on desktops Required 2 Years
Work with contractors in a team environment Required 0

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