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Technical Manager, Client Services

Posted By:
Matthew Holtz
Posting ID:
Detroit, Mi
 technical   manager 
Category:IT / MIS / Networks
Listing Type:Job
Employment:Full Time

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Location: Detroit, MI

Salary range: $85K - $95K depending on experience

Specific Responsibilities

  • Interface with customer to obtain a full understanding of the project requirements in order to recommend the appropriate technology to accomplish requirements.

  • Conduct impact analysis for project scope changes as required.

  • Provide project timeline estimates.

  • Translate functional business requirements into technical specifications.

  • Directs and coordinates staff assignments and work distribution, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work.

  • Guide design, development, testing and implementation of deliverables by working with development and testing groups.

  • Monitor application efficiencies to identify means of enhancing performance.

  • Proactively look for opportunities to reduce system maintenance costs.

  • Directs investigation of customer concerns regarding quality, specifications, and requirements.

  • Ability to be self-directed, able to focus on personal assignments while remaining part of a larger team with proven ability to multi-task.

  • Manage / Mentor development staff members.

  • Perform periodic and annual performance reviews for all team members. Develop performance improvement plans for team members who have performance issues.

  • Identify and organize training and other development plans for all team members.

  • Responsible for evaluation and selection of project management tools.

  • Strive to create a working environment that is technically, professionally and personally rewarding.

Experience / Skill:

  • 5+ years IS management experience

  • Experience working in a client focused environment.

  • Strong business analysis skills with proven experience in proposing and developing solutions.

  • Previous automotive industry and/or business experience.

  • Proficient in Web Site Design, solid understanding of Web infrastructure.

  • Experience in creating web applications with connectivity to Oracle databases.

  • Comfortable with maintenance of existing code base as well as new development.

  • Well organized with proven success in managing employees, assignments and supporting end users.

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