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Help Desk / Application Support Analyst

Posted By:
Dena Clare
Posting ID:
Harrisburg, Pa
Category:IT / MIS / Networks
Listing Type:Job
Employment:Full Time
Company:Penn Data Networks

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Application Support Analyst /Help Desk Analyst #1
Short Description:
This position will provide support for the PA secureID and help identify and correct duplicate and shared ID’s.
IMPORTANT: This is NOT a traditional helpdesk support role with PC, network, server skills but rather the candidate must have Analytical and Statistical experience to support and troubleshoot the PAsecureID application.

•Acts as a subject matter expert for PAsecureID and ELN.
Identifies shared and duplicate PAsecureIDs, determines which is the correct number, and makes corrections to the system, as appropriate.

•Talks to programmers to explain software errors or to recommend changes to system.

•May work as in-house consultant and research alternate approaches to existing policies and procedures when standardized approaches cannot be applied.

•Tests system to evaluate ease of use and whether product will aid user in performing work.

•Create queries to identify data errors and issues.

•Write or revise user-training manuals and procedures.

•Develops training materials, such as exercises and visual displays.

•Train users on system on-site, in classroom, or via webinar.

Customer service skills- Required 1 Year
Analytical & Statistical Troubleshooting Experience- Required 2 Years
Application Support Experience Required -3 Years
Good Written & Oral Communication Skills- Required 3
Years Worked independently- Required 3 Years
Remedy Nice-6 Months
Outlook Desired -1 Year
Ability to use Access & Excel Highly desired -3 Years
This candidate needs to be able to work independently with good analytical skills.

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