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System Specialist / Client Server

Posted By:
Dena Clare
Posting ID:
Harrisburg, Pa
 system   specialist   client   server   mcsa   mcp 
Category:IT / MIS / Networks
Listing Type:Job
Employment:Full Time
Company:Penn Data Networks

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Immediate Hire! Client Server Workstation Specialist
Short Description:
Provide technical support to users of personal computers, and other peripheral hardware. Consults with users to provide advice, training, and maintenance support.
Complete Description:
1. Installs microcomputer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.
Installs and configures computer hardware and peripherals (printers, modems, mice, tape drives, CD, video cards) to meet user requirements.
Connects and disconnects PCs and printers to the network. Attaches network cables at switch and PC or printer.
Assigns workstation and names for computers being added to the network.
Installs related software (Windows, applications, network drivers) needed for proper functioning of the complete system and all interconnected devices. Configures Radius dial-in software on non-networked PCs.
Upgrades or repairs existing computers equipment by replacing or adding memory, floppy disk drives, hard drives, motherboards, and I O cards as required.
Develops and tests images for department computers.

Provide all required information to assure a complete and accurate equipment inventory.
Unpacks and packs computer equipment.
Receives, checks in, and inventories equipment. Reports all inventory transfers.
Records inventory information.

Provides direct support for workstation requests and issues.
Responds to workstation related trouble calls. . Provide PC related support to IT Coordinators via telephone and e-mail.
Process requests for user accounts.
Troubleshoots individual PC problems resulting from pushes.
Updates Remedy tickets.

Performs other duties as required

Completion of a high school level of course work with attainment of a high school diploma or possession of a state High School Equivalency Certificate (GED) is required. Additional course work or technical training computer science or PC hardware is required.
A minimum of two years of experience performing installation, repair, and troubleshooting of computer hardware and software is required.
Certifications: M C SA or M C P preferred.
Specific knowledge required in the following areas:
LAN and WAN, , IBM, Remedy, MS Windows
The ability to install and configure PC hardware, peripherals, and software in both a network and stand-alone environment is required. The ability to use diagnostic software is required.
The ability to read and understand and technical manuals and schematics is required. The ability to assemble a microcomputer system is required.

Effective verbal communication skills are required to work with all levels of the organization including management and various personnel. Effective writing skills are required in order to document work performed.
Superior interpersonal and customer service skills required including ability to work effectively in a team environment. High level of proficiency in effective problem solving required.

Working Conditions
Weekend, shift work, holiday, on-call and overtime may be required.
Work requires lifting of equipment.
Work may require travel to and from various Harrisburg locations.

Skill Required and Desired Amount of Experience
Perform installation, repair, and troubleshooting of computer hardware- Required 2 Years
Perform installation, repair, and troubleshooting of computer software -Required 2 Years
IBM -Required 2 Years
Remedy- Required 2 Years
Windows -Required 2 Years

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