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Customer Service Bilingual - Financial Service Representative

Posted By:
Polly Mulhearn
Posting ID:
Madison, Wi
Category:Customer Service
Listing Type:Job
Employment:Full Time

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Our client, U.S. Cellular is a dynamic organization with over six million customers in 26 states. U.S. Cellular® is the fifth largest wireless service carrier in the nation. Enthusiasm should be expressed in all you do. If you are able to create a sense of good will in any circumstance, you may want to consider joining the team at U.S. Cellular.

In this role, your ability to remain compassionate yet firm as you help customers meet their financial responsibilities to our company will set the stage for success. As someone who is able to motivate customers to follow through on their financial obligations while upholding basic principles of respect and trust, you will be interested in our “Dynamic Organization,” which encourages these values.
This is no ordinary company. This is U.S. Cellular, where as a customer-focused associate, you will receive outstanding training, work in a culture that encourages career growth and experience success measured by your ability to satisfy your customers.
In this role, you will be responsible for handling a large volume of inbound phone calls regarding cellular service and strives to provide one-call resolution" for problems and irregularities identified by customers. Provides feedback to the company as to ways to improve efficiency and customer service.

·Responds to inbound customer calls in a professional manner, addressing customer issues, assuring that market quality standards are met.
·Researches and resolves a wide variety of customer questions/issues.
·Handles multiple tasks (i.e. talking with customers while accessing information and/or input in computer).
·Adapts to the needs of individual caller (i.e. dissatisfied, first-time users, etc).
·Offers alternatives and options to satisfy customer concerns.
·Recognizes opportunities to offer enhanced services (i.e. accessories or calling features).
·Provides customers timely and accurate information reflecting a positive and customer oriented image of the organization.
·Maintains a courteous and pleasant demeanor while speaking with external and internal customers.
·Achieves individual performance goals targeted by the organization.
·Processes customer requests and where applicable, processes credits/adjustments to customer accounts.
·Enters comments on customer contacts and follow-up dates where required.
·Assists in other tasks as needed or assigned.

·High school diploma or state equivalency certification required; college degree preferred.
·Minimum of one year customer service experience in a high volume customer contact environment
·Experience with Windows-based PCs, including general office software knowledge required.
·Ability to remain flexible and adaptable in a fast-paced environment required.
·Effective organizational and interpersonal skills required.
·Must be available to work a flexible schedule, with evenings and weekends.
·Must be fluent in Spanish and English.

U.S. Cellular does extensive background checks and drug screens.

U.S. Cellular is a drug-free workplace and committed to diversity and inclusion

These are full-time positions with U.S. Cellular. They offer an excellent package.


Flex Execs Management Solutions is an Equal Opportunity Employer, M/F/D/V
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