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Customer Service, Adminstrative, Sales, Financial Services

Posted By:
Gideon Wendirad
Posting ID:
Northern Colorado Denver
 customer   service   adminstrative   sales   financial   services 
Category:Customer Service
Listing Type:Resume
Employment:Full Time
Company:Financial, Sales, Marketing, Technical

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Dear Employer
At the present time, I am looking for a stable job where I can utilize my experience, skill, and education. Recently, I worked for Pacific Medical Collection as a bill collector. In the past, I have worked as an independent financial analyst for Primerica, as a registered financial service rep. for Merrill Lynch, and American Express Brokerage. My job was involved with employment stock purchase plan, employment stock option plan, and 401K departments. The constant negotiations with customers, all levels of managements, and the ability to solve problems have been the strength of my interpersonal skill. Before working for financial industries, I worked for the computer giant Hewlett Packard for over nine years in the Northern Colorado area. Throughout the nine years working for HP, my experience ranges as follow: software tester and analyze, basic accounting, scheduling production quota, coordinating travel for the department, providing administrative support, and handling inbound/ outbound calls. Just going to work to do my job is not my style, rather I thrive to do my job above and beyond the call of duty because I am an innovator of new ideas, possess a diverse background, excellent communicator, ability to work independently, and manage time effectively without close supervision. Moreover, I am clean, well organized, always prompt, methodic, I love to work under pressure, my communication style is clear and concise. To all my employers, I have demonstrated a history of outstanding contribution, dedication, and commitment for excellence.
One of the reasons I am applying for position with your company is that it gives me an opportunity to demonstrate my skills and knowledge to better serve your customers. If given an opportunity to work for you, my education, experience, dedication, and commitment to providing excellent service will be an asset to your business. Moreover, my outlook for the future is to seek a long term employment.

Sincerely, it is my hope that your will consider me for the position.
Thank you,

Gideon Wendirad
2226 42nd Ave
Greeley, CO 80634
Home Phone: (970) 301-3839

Objective: To utilize my skills and experiences effectively, to pursue my academic goal, and to provide quality service.
Languages: Amaharic (Ethiopian language), French, Hebrew, Arabic, and English.
Education & Professional License: BA in Business/Finance, Series 7, Series 63, Life/Health Insurance (expired), and Merchant Marin Document (MMD).
Summary: Excellent written/verbal communication skills, ability to meet deadlines, prioritize tasks, and
team leader.
Work History:
Pacific Medical Collection: 02/2008 to 05/09 33 N. King St, Honolulu, Hi 96813
My responsibilities included managing third-party liability portfolios claim including dealing with bankruptcy, assisting with preparing demand letter, negotiating settlement on large amounts over $100K accounts, excellent knowledge of state collection laws, calling debtors inbound/outbound, and superior communication skill.
Norwegian Cruise Line America: 05/2006 to 04/2007 800 Bishop St. Honolulu, Hi, 96801,
I worked as a reservationist and my responsibilities were coordinating all travel arrangements pertaining to the cruise booking which required maintaining up to date knowledge of cruise itineraries as well as the availability of promotions costs. I also performed Account payable and Account Receivable duties relative to supporting the department in its reservations/booking activities. Excellent knowledge of travel and tourism industry, highly organized with the ability to manage multiple tasks simultaneously, possess problem solving abilities, attentive to detail, and I provided excellent customer service handling inbound calls, account receivable, and making reservations.
Note: Gap between 12/2004 to 05/2007: I attended full time school at the University of Northern Colorado
Primerica Financial Service: 12-27-01 to 04/2004:
Independent Rep. 2460 W. 26th, Suite C-165 Denver CO. 80211
I assisted families, individuals, and businesses identifying their financial goals to make better and informed decisions in managing their money. As licensed financial independent agent, my goal was to deliver customized investment strategies that will help individuals and business with their mortgage, mutual funds, annuities, and insurance products needs. Some of my entrepreneurial perspective were outstanding listening skill, a desire to help my clients achieve their financial goals, strong business perspective, conceptual strategic, excellent presentation skill, up sell and cross sell investment products, and a passion for the financial services industry.
Merrill Lynch 10-03-2000 to 11-23-01: 9601 Meridian Blvd. Englewood CO. 80112
As registered licensed participants Service Representative, I was responsible for delivering high quality customer service that stress client focus and maintain unity standards for the fortune 500 company employees. I assisted customers from all over the world with their ESPP, ESOP, and 401K accounts. Job included selling and buying securities online, bookkeeping, administrative, answering/educating customers with legal, taxations, and securities information.
09-1999 to 10-2000
TELETECH, American Express Brokerage Service: 400 East 84th Ave. Suite 20, Thornton CO. 80229
I worked as none registered customer service rep. for an online brokerage service in call center atmosphere. My duties included providing service for daily processing of securities transactions and payment requests. Assisted clients and financial advisors with their brokerage account service needs. Strong organization, time managements, analysis, problem solving and superior customer service phone skill. Ability to process detailed-oriented material measured by accuracy and productivity standards.
02-1992 to 09-1999
Hewlett Packard Storage System Division: 7001 71st Ave Greeley CO. 80634
Administrative Assistant for Planning & Order Management Department
I provided administrative support to all members of the department and instructed the department quality process in order to comply with ISO standard, responsible for the logistics shipment, and customer satisfaction issues for all DLT storage products. Job included customer service, Account payable, Account Receivable in Quick Books including department quality presentation, up sale/cross sale and training new employees.

Other Activities: I am a freelance photographer; I also have been actively involved in my community as a soccer coach for over ten years. I frequently planed and coordinated activities involving large numbers of youth and their parents. These areas have been the forums for my personal growth and development. I have been a volunteer fundraiser for Partners of Weld County for over five years, also a member of the International Students Union at the University of Northern Colorado in which I assisted helping foreign student finding suitable housing.

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