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Customer Service Representative

Posted By:
Sandra Marley
Posting ID:
Chesapeake, Va
301 367 5495
 customer   service   benefits   enrollment 
Category:Customer Service
Listing Type:Job
Company:Leota Professional Resources

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Call Center Representatives required for Call Center, Chesapeake, VA
Temporary Positions

High school diploma or equivalent
Minimum 1-2 years of call center and benefits or HR experience

Job Description

Answer and respond to incoming calls from employees and former employees.
Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner.
Perform, track and log all transactions performed related to Human Resources and/or Benefits processes.
Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.
Notify Technical Analyst and Team Manager of potential or recurring problems regarding issues.
Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations.
Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.
Adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume.
Flexibility to support peak volume events throughout the year.
Attend all departmental meetings and training classes as required.
Works under close supervision
All other duties as assigned.

If you are interested in pursuing this position please forward your resume or call 301 367 5495/301 525 8098 for further information.

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