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Agency Contact Representative

Posted By:
Corey Gerald
Posting ID:
Mason, Oh
 insurance   business 
Category:Customer Service
Listing Type:Job
Employment:Full Time
Company:Farmers Insurance AgencyPoint

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Agency Contact Representative

Job Description:
Provides service to agents by contacting prospective clients to schedule appointments.
Distributes incoming calls to request employee or department.
Makes outbound calls to prospect clients to set appointments for new and existing agents.
Answer inbound calls from agents, customers and other internal and external parties.
Routes calls to proper party.
Communicates with the agent by telephone when needed.
Performs other functions as assigned.

Ideal Candidate should possess the following:
Communicates effectively, written and verbal.
Ability to solve problems and utilize keyboard.
Handles stress, listens actively, team player, maintains professional image, demonstrates personal motivation, and applies technical knowledge and skills.

Education/Experience Requirements:
High School Diploma
Above average phone skills

Physical Environment:
Required job duties are normally performed in a climate-controlled office environment.

Company Description:
Since 1928, people have trusted Farmers to provide them with the peace of mind that comes from knowing their future and families are covered from risk. Farmers is the 3rd largest Auto and Homeowners insurance company in the U.S. Operating in more than 29 states, Farmers offers attractive careers for more than 48,000 agents and 20,000 employees.

Sarah Duncan
Business Operations Manager
Farmers Insurance Agency Point
4680 Parkway Drive, suite 100
Mason, OH 45040

The above statements are intended to describe the general nature and level or work being performed by people assigned to this job. They are not intended to be an exhaustive list of all functions, physical demands and skills required of personnel so classified.

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