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Computer Repair Technicians

Posted By:
Fidencio Saucedo
Posting ID:
Austin Tx
Category:IT / MIS / Networks
Listing Type:Job
Employment:Full Time
Company:Quantus technology

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Immediate opening for a technician with previous computer repair experience. The position involves diagnosing, troubleshooting and repairing Apple & PC laptops and desktops. A+, Net+ and other technical certification are a PLUS. Familiarity with Apple Computers is also a plus.

Candidates must be able to deal with and effectively communicate with customers. We are looking for a dedicated self-starter who is able to work under the supervision of the Computer Repair Manager and also independently when necessary.

Job Responsibilities

-Technology support including Desktop Support / Break and Fix / Communications and related.

-Ensuring availability of systems access for the locations supported

-Reporting status on activities to Regional VP and IT Dept Managers, CIO

-Escalating problems and ensuring resolution in a timely fashion to daily issues

-Adhering to corporate process, procedures, and policy standards and licenses agreements

Job Requirements / Experience

-Strong customer service support skills / Strong communications skills

-Excellent interpersonal, communication, organizational and teamwork skills.

-3-5 Years experience in a Data Center/ Corporate environment/ Technology field

-Well organized and the ability to resolve helpdesk tickets as well as multi-task projects

-Knowledge of Microsoft Active Directory and Exchange in respect to managing and maintaining user accounts

-Ability to troubleshoot hardware and software issues onsite as well as remotely

-Experience with troubleshooting WINS, DNS, DHCP, and network connectivity issues

-Strong Knowledge of end user computing and PC workstation-based applications and hardware.

-Strong understanding of network topology and of network configuration at the desktop level

-Strong working knowledge and troubleshooting skills of Microsoft Windows XP, 2000, 7, and Vista, Microsoft Office 2003 and 2007, including Outlook

-Strong working knowledge of VPN client, Blackberries, Androids, Anti-virus removal, Backup and Restore procedures, Symantec Ghost

-Strong Troubleshooting skills of network connectivity , printing, wireless, broadband wireless

-Understanding of VMware virtualization solutions, WINS, DNS, SMTP and TCP/IP and VNC remote software

-Troubleshooting of HP/Dell printers

-Knowledge of iSeries AS/400 client

-Availability for off-hours on-call service in rotation with other technicians may be required, as well as occasional off-hours or weekend project work.

-Must be available for minimal travel

-Must be able to lift up to 50 pounds

-Industry experience in EMS, HealthCare or Transporation environments would be preferred but not required

-Understanding of Call Centers, Call Taking / Dispatch systems would be preferred but not required

Job Requirements / Education:
-A baccalaureate degree is preferred or a related field of study and a minimum of 3 years progressively more responsible experience; or any combination of training and experience that provides the necessary skills, knowledge and abilities. MCP certification is a Plus.

This is a salaried position with substantial advancement potential. For further information, or to request an interview, please forward your resume

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