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Volunteer Manager

Posted By:
Mel Murg
Posting ID:
Los Angeles - Monterey Park
 non   profit   child   advocacy   children   foster   care 
Category:Nonprofit / Social Services
Listing Type:Job
Employment:Full Time
Company:CASA of Los Angeles

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CASA (Court Appointed Special Advocate) of Los Angeles

CASA is an organization passionate and committed to making a difference in the lives of children in foster care through voluntarism. CASA's mission and driving force is to support volunteers who advocate for abused and neglected children in court and in the community.

To support our mission, we seek individuals who are:
• accountable for their actions
• passionate about being in service
• committed to making a meaningful difference in the lives of the children we serve
• excited and enjoy being around extraordinary people from all walks of life
• positive and thrive in a collaborative, trusting and respectful work culture
• focused to create win/win experiences.

We are the team that recruits, develops, supervises and supports volunteers. Our volunteers are advocates for the children through their world of confusion, stress and strangers. Collectively we work to help each child create a meaningful, independent and productive life.
To extend the impact of CASA’s work, come join us and experience the uplifting of your own life through serving children and CASA.
We are seeking a VOLUNTEER MANAGER to serve at our Los Angeles office.


The Volunteer Manager will provide strategic and programmatic oversight to all the agency’s volunteer related activities, including outreach, recruitment, training, retention, and recognition activities. The position will train and coordinate the training of volunteer advocates and is responsible for oversight of all advocate orientations, training and continuing education.


Essential Duties and Responsibilities include, however are not limited to the following:
• Ensure compliance with California and National CASA Standards for Volunteer Management, and the California Rules of Court
• Oversee CASA Newsletter, electronic bulletins, and social networking
• Create and manage on-line training modules for the support of volunteers’ activities, career paths and information/support needs to ensure retention and high satisfaction among volunteers
• Training in accordance with approved plans; develop orientation and training program in compliance with California and national CASA Standards and California Rules of Court.
• Develop and/ or update, as needed, all training policies, procedures and materials used in CASA Volunteer training
• Ensure proactive maintenance of follow-up protocols with potential and current trainees
• Design, schedule, host and oversee in-service program
• Oversee volunteer data for analysis and grant reporting
• Coordinate and maintain Speaker’s Bureau list, for training and external outreach activities
• Accountable for all recruitment, screening, pre-service and non-advocate trainings in Monterey Park and Antelope Valley offices
• Analyzes, develops and implements new training modules for specialized advocacy teams
• Conduct court and CASA tours for possible volunteers, donors and community
• Propose and execute supplementary volunteer activities that support the program and provide opportunities to expand volunteer involvement
• Prepares monthly program statistical reports for distribution to the Court
• Organizes and implements special events for CASA volunteers to promote retention, including the Annual Volunteer Appreciation Luncheon and periodic CASA to CASA meetings throughout the county
• Manage Volunteer Support Associates performance: ensure training and coaching necessary to perform basic job duties, hold weekly meetings with team members to support their performance, perform annual performance reviews, and maintain documentation as per CASA standards


• Passion for CASA’s mission
• Bachelors degree
• At least 3 years experience working in management of a community-based organization’s volunteer program, with demonstrable results
• Knowledge of and ability to implement adult learning, strategic, and work cooperatively with diverse populations
• Experience in the fields of child welfare, juvenile law, non-profit or volunteer program management
• High level of computer skills, including word processing, spreadsheet and database; proficient using all Microsoft Office applications
• Available evenings and weekends
• Must be respectful of all people regardless of socioeconomic background, culture, religion, sexual orientation, disability or gender
• At least 1 year experience in directly managing full-time staff
• Criminal justice fingerprint clearance and valid California drive’s license
• Transportation and the ability to travel throughout Los Angeles County
• Strong written and oral communication skills
• Proven organizational and problem-solving skills
• Operate general office equipment (telephone, copier, fax, etc.)

Preferred (one or more of the following):
• Knowledge of the foster care system and community resources
• Bachelors degree in related field
• Experience in social services or volunteer management
• Experience in recruitment, training and retention of volunteers
• Experience managing outside partnerships
• Fluency in another language besides English


• Effective priority-setting and ability to work in a fast paced environment. Highly efficient in time management and accountable for deliverables

• Detail-oriented and strong organizational skills; Capable of handling diverse tasks and assignments

• Establish and maintain effective working relationships with staff, volunteers, donors and community

• Team player that has the ability to interface with all levels of staff and volunteers

• Work independently under the overall policies of the organization, and make decisions based on established procedures

• Maintain absolute confidentiality and exercise discretion

• Adapt to a changing environment with the ability to respond to and mange crisis with a calm and mindful approach.

• Excellent written, oral, and communication skills; Aptitude for presentation delivery, conveying ideas, and instructing effectively

• Superior active listening, observation, analytical, and problem recognition and solving skills. Exercise sound judgment

• Ability to work and make judgments independently and take initiative. Be self-disciplined and self-motivated with the ability to be extremely resourceful

• High capacity to assess the value, importance, and/or quality of activities and people


• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, and controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl.

• The employee must occasionally lift and/or move up to 25 pounds, and infrequently up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

• The noise level in the work environment is usually moderate.

CASA of Los Angeles is an Equal Opportunity Employer and is committed to fostering diversity within its staff.

Please email or mail your resume and cover letter, with salary history, outlining how your skills and experience meet the qualifications of the position, and what is it about CASA’s mission that works for you. Please write the following on subject line: Volunteer Manager

No calls please.

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