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Customer Service

Posted By:
Global Cash Card
Posting ID:
Irvine, Ca
 customer   service   csp   account   management   spanish   bilingual   job   work   fulltime 
Category:Customer Service
Listing Type:Job
Employment:Full Time
Company:Global Cash Card

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Global Cash Card, a wholly owned subsidiary of World Processing, LTD, a transaction processor, had its beginnings in 1995 as a “managed solutions” provider for companies including Dunn and Bradstreet, Sega Dreamcast and Excel Telecommunications.

Global Cash Card, The proven specialist in paycard solutions is looking to hire talented full time customer service professionals to work in our call center in Irvine California. Global Cash Card offers tremendous opportunity for growth. Global Cash Card is a well-established organization that continues to prosper since its paycard was introduced in 2003. Customer service professional will be responsible for taking incoming calls in a fast paced environment. We are looking for candidates with a positive can do attitude on a daily basis. Must also be flexible and able to work any shift needed in a 24/7 operated call center (including weekends and holidays). We put the customer at the heart of everything we do. A positive customer experience is one of our core values.

Global Cash Card offers a competitive benefits package including:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Vacation
• Holidays
• Sick days
• Life Insurance
• Overtime
• Development Training
• Tremendous Opportunity For Advancement

Application process:
Please send your resume along with your availability (meaning if you have other commitments that prevent you from working certain time frames) to careers @ globalcashcard . com. Inquiries submitted without resumes and availability will not be considered.

*Bilingual — English and Spanish is (HIGHLY preferred)
Proficient — Microsoft Office
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking — Talking to others to convey information effectively.
Time Management — Managing one's own time effectively.
Service Orientation — Actively looking for ways to help people.
Active Learning — Understanding the implications of new information for both current and future problem solving and decision-making.
Writing — Communicating effectively in writing as appropriate for the needs of the peers and superiors.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Work Activities:
Projects – Ability to multitask on additional various projects while in between calls.
Communicating with Supervisors, or Peers, — Providing information to supervisors, and co-workers by telephone, in written form, e-mail, or in person.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Work Styles:
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Integrity — Job requires being honest and ethical.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

• High School or Equivalent (Some college preferred)

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