In the role of Systems Support Specialist, you will be helping our small to medium-sized business customers utilize the software developed for them by Miles Technologies. You will respond to the requests of our customers in a timely manner and either perform troubleshooting to identify solutions to problems or answer how to questions to guide the user through the use of the system. You will learn a great deal about business software and the needs of businesses in numerous industries. This is a great position to prepare you for many other avenues in your career, like Quality Assurance, Systems Analysis and Design and Project Management.
Responsibilities:
• Responding to customer requests regarding software developed by Miles Technologies
• Perform troubleshooting with intention of identifying source of problem and solution if applicable
• Answer customer questions about use of software
• Help develop and build end user content to help the end users better utilize the software
• Interface with project management and development staff when issues need to be escalated. Explain nature of problem. Identify potential sources of and resolutions to problems.
Requirements:
• Strong general technical skills
• Extensive experience using software applications
• Strong troubleshooting skills
• Strong communication skills
About Miles Technologies
Founded in 1997 and headquartered in Moorestown, New Jersey, Miles Technologies is a leading provider of technology-based business solutions to small and medium-sized businesses and services the business needs of more than 1,000 clients and employs over 80 full-time professionals. Miles Technologies is committed to its employees continued career planning and development. As part of this commitment, ongoing education and training is provided through Miles University where courses are provide to our staff on topics ranging from technology to customer service to consultation to sales and so on. Additionally, we provide our staff with incentives to achieve industry certifications that will help our employee progress in their career.
There is no overnight travel required. At Miles Technologies, we are focused on providing a healthy balance between work and quality of life. To help achieve this balance, we give back to the local community, we hold company outings and more. Our overall goal is to provide each and every member of our team with meaningful and rewarding careers.
Miles Technologies is a dynamic and growing company, and we are looking for future leaders in managerial, consulting and technical roles. Therefore, employees have opportunity for career advancement.
At Miles Technologies, we are Always Ready to Hire Great People!
Please call us at 800-496-8001.
Location: Moorestown, NJ
Compensation: $25K to $40K Plus Full Benefits Package
Principals only. Recruiters, please don't contact this job poster.
Phone calls about this job are ok.
Please do not contact job poster about other services, products or commercial interests.
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