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It Support Positions

Posted By:
S Carter
Posting ID:
Pentagon / Rosslyn
 government   cleared   support   positions 
Category:IT / MIS / Networks
Listing Type:Job
Employment:Full Time

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Clearance: Required

Required skills
8570 certification: One (1) of the following : A+, Network +, Security +
Microsoft Vista
Microsoft Office 2007
Installation of Network Printers
Demonstrated effective communication skills, both written & verbal
Detail oriented with the ability to work in fast-paced, team-oriented environment, illustrated by previous related professional level experience
Demonstrated experience with end user application support
Demonstrated experience with Blackberries
Demonstrated problem solving skills
Proven excellent technical and analytical skills, demonstrated through previous related work experience with PC hardware and software
Demonstrated excellent organizational skills
Demonstrated ability to manage stressful situations in a calm, courteous and efficient manner
Desired skills Previous service desk supervisory experience
Experience with DoD computer systems and tools
Demonstrated skill in preparation of procedural documentation
Demonstrated experience with remote support operations
Software distribution experience
Familiarization with troubleshooting CAC cards.

Specific Job Description
Applying excellent working knowledge of PC software and hardware.
• Providing direct support to end users by supporting “how to” questions, troubleshooting, diagnosing and resolving issues in response to customer reported incidents.
• Improving the MS-Office applications support capabilities by coaching and developing members of the remote desktop support team and by participating in the development and training of the level 1 analysts for first contact resolutions.
• Establishing and enforcing policies and procedures in order to meet service level agreements for problem resolution.
• Analyzing team performance of support activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
• Reporting metrics and statistics on team performance.
• Responsible for learning and applying new technologies as necessary.

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