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Customer Service Representative

Posted By:
Debbie Hatke
Posting ID:
Cincinnati, Oh
 customer   service   microsoft   word   excel   outlook   order   entry   communication   skills 
Category:Customer Service
Listing Type:Job
Employment:Full Time

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Do you take pride in providing outstanding customer service? Are you looking for a job with a growing company that prides itself in producing the best products for its customers?

SCHULTE engineers, manufactures and markets the strongest home storage and organization products available. Serving both the builder and consumer markets, we are the quality leaders in a growing industry that helps people organize their lives.

SCHULTE is hiring for a Customer Service Representative and is looking for a candidate who can assist with inputting customer orders or verifying orders placed by an online order process. This role responds to customers’ inquiries or complaints regarding the company’s products or services and determines best methods to resolve complex customer service problems to ensure customer satisfaction and adherence to organizational policies. The CSR will display a commitment to SCHULTE’s core values. Other duties include:

• Building and maintaining relationships with assigned customer base to understand and serve customer needs, including establishing proactive communication with customers to ensure their understanding, handling quality and service issues, and developing/maintaining customer loyalty.
• Entering/revising product orders into order-entry system; or verifying accuracy of order.
• Issuing order credits.
• Ensuring orders are priced accurately and invoices are issued promptly.
• Resolving pricing/invoicing/credit/payment/shipping discrepancies for customer with appropriate department or vendor.
• Handling customer orders from the moment of receipt until delivery to customer.
• Additional duties as needed and/or assigned by supervision/management

• High School Diploma or GED, required - advanced education and/or related-certification(s), a plus.
• 1-3 years experience in a similar position.
• Strong knowledge of computer skills including: Microsoft Word, Excel, and Outlook.
• Knowledge of order-entry/reporting.
• Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences.
• Strong communication skills; ability to speak clearly and persuasively in positive or negative situations and demonstrates individual and group presentation skills.
• Self-directed and motivated and able to multi-task in fast-paced, 24/7 manufacturing environment.
• Work schedule flexibility, with or without notice, to accommodate the needs of the business.

We offer a growing organization that is fiscally sound, a competitive salary and a competitive benefits package. Our company culture is exciting, results driven, open-minded and caring.

SCHULTE is innovative and always on the cutting edge. You will be expected to come up with new ideas and to innovate in a fast paced environment. You will be expected to learn every day and develop new skills. We expect the people we hire to grow with us. Think about how you meet these requirements before you apply. Please send your cover letter, resume, and salary history.

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