Live in the Now! Join the Wireless Revolution… Sprint...a fortune 100 company, is hiring now for upcoming Training classes.
Join our family if you like to solve consumer problems and represent our family of products!
Our open position combines an excellent blend of Sales, Customer Service and Negotiation responsibilities.
The Retention Specialist is responsible for saving and retaining Sprint customers requesting to disconnect service. Specialists will also interface with our Sales, Network, and Customer Operations contacts to resolve the customer’s account and product issues if necessary.
“Job one” is providing the highest quality customer experience. In order to retain our customers, our Specialists will be required to educate and offer products and services that would most benefit the Customer.
As a result, strong negotiation skills are necessary for this position. A Retention Specialist will speak to approximately 30 customers per day.
1. Must be 18 years or older 2. Minimum 1 year of Customer Service or Sales Experience 3. Strong computer skills using Windows based systems, including databases 4. Experience toggling between screens within a variety of applications 5. Ability to learn technically challenging information quickly 6. Ability to work a flexible schedule including nights and weekends 7. Ability to thrive in a quota-driven environment 8. Background check/drug-screen required
We Offer: • Highly competitive salary of up to $27k per year • Up to $3,000/month in sales and quality incentives • FREE CELL PHONE SERVICE!!! • Medical/Dental/Vision Benefits • 10 Weeks of Paid Training to help build the groundwork for a solid and rewarding career! • Onsite Gym and Cafeteria…and MUCH MORE!!!
GREAT BENEFITS ARE JUST THE BEGINNING...
Sprint has the key assets and marketability to keep taking your career to the next level. With a culture that promotes diverse thought and inclusiveness along with a value system that focuses on the individual, Sprint gives you the opportunity to spread your wings and grow your career.
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