Under the direction of the Chief Operating Officer, the Director of Collections will use their education, background and entrepreneurial spirit to ensure growth, development of processes, and monitor all aspects of operations to include:
- Ensuring the integrity of all debt collection related processes and, when necessary, creating new processes that are responsive to the requirements of customers. -Ensuring strict adherence to the processes and protocols for effective debt collection in accordance with the requirements of customers. Many customers have unique proscribed styles and collection programs. -Establishing/monitoring and continuously improving the performance metrics of the collection floor and providing performance reports to executive management. -Driving collection personnel to the highest level of performance possible, within the corporate guidelines and culture of demanding high performance while at the same time treating all employees as with courtesy and professional respect. -Driving enhanced profitability through innovative approaches for increasing efficiency, productivity and workforce enhancement. -Ensuring that processes and the performance of those processes are in strict compliance to all laws applying to the debt collection industry. -Consistently achieve adequate staffing levels of all levels of operations in response to the growing needs of the company. -Determine workflow and portfolio placements to the collections floor to optimize efficiency and profitability on each customers portfolio. -Ensuring management development for manager and team leads and develop a bench of management and supervisory candidate to draw on as the company grows. -Work in partnership with Human Resources to develop and maintain effective training programs for all aspect of the collections floor. -Assist HR in designing and administering compensation plans for all position on the collections floor. -Take the lead role in driving continuous improvement in collections processes and results, working in close cooperation with other function areas such as HR and IT. -Other duties as assigned.
-The candidate for this position should have a background in the debt collections industry, preferably with experience in collecting student debt.
A candidate with such industry background would be expected to have a solid base of knowledge in the following areas:
-Comprehensive grasp of all collection laws, both federal and state. -Comprehensive knowledge and experience in collections, skip tracing,compliance, client service, staff development/training, and administrative related functions. -History of leadership of a collections floor A history of complex process management and continuous improvement practices. -10 years experience in the collection industry. -5 years experience in management/leadership roles.
Client will consider an extraordinary candidate from a similar service industry who has an exceptional work history of leadership in management.
-Minimum of a Bachelor's Degree in Business Administration, Finance or related field.
Personal qualities/characteristics: o High integrity o Demonstrated leadership of 200+ employees o Creative problem solving o Strategic thinking o Collaborative team building approach o Commitment to continuous improvement o Proven results
Do not apply unless you have had experience collecting student debt For immediate consideration please send resume