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Computer Tech Support In Smithfield, Ri

Posted By:
Grace Johnson
Posting ID:
Smithfield, Ri
 tech   support   help   desk   computer 
Category:IT / MIS / Networks
Listing Type:Job

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Pay rate: $13/hr

Location: Smithfield, RI

Duration: 6+ months

Job description:
This position requires the prompt technical responses to questions from employees regarding troubleshooting, diagnosing, and resolving problems for store and pharmacy systems and hardware. This position requires a thorough knowledge of all problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for trouble-shooting; incidents are tracked in the client case tracking system. The primary role of Tier I Technical Support is to take live trouble-shooting calls daily approximately 100% of the time.
This position is also accountable to deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.
o 2 years experience in technical support or repair experience in a retail or network help desk environment or 3+ years experience in Telecommunications or voice/data protocols
Must be able to type 30+ words per minute correctly
Must have demonstrated skills in Microsoft Office Suite, Microsoft Outlook and Windows 2000
Certifications preferred including A+ and Network
1 to 2 years technical support help desk experience preferred
Associates Degree or Technical Training in Computer Science, Networking, Computer Repair, Business Systems or other related technical fields preferred. Related experience in field of focus/expertise is also acceptable.
Hours: Monday - Friday start time any time between 7am 12 noon
8 hour shifts.
If interested, please email your resume

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