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Bilingual Call Center Customer Service

Posted By:
Natasha Kelso
Posting ID:
Sandy, Ut
972-893-0100 ext. 262
 customer   service   call   center 
Category:Customer Service
Listing Type:Job
Employment:Full Time
Company:MMC Group

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Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Provides functional guidance, training and assistance to lower level staff.
Provides assistance, training and troubleshooting support to lower level staff.
Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
Call center is 24/7 Must work one weekend day weekly
Must be flexible based on call volume.
Must be fluent to speak, read and write in Spanish
Causal dress code (nice jeans, collar shirts and tennis shoes are expectable).

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