Come join our TEAM ! Rapidly growing HVAC/Plumbing Company seeking a dedicated, dependable, experienced Dispatcher / Customer Service Representative.
This position requires a minimum of 2 years in a customer service environment, preferably within the HVAC or construction industry, with a successful track record of dispatching abilities.
Must possess excellent customer service skills, organizational skills, and have the ability to continuously multi-task. Must be proficient in Word, Outlook and Excel programs.
The duties for this position will include, but not be limited to: Creation and effective monitoring of service technician schedules; considering type of call, area of call, level of priority, skill level required, etc. Maintaining accurate location of technicians at all times to include arrivals, completions, etc. Data entry and processing of work orders from service technicians to prepare for billing and payroll. Assisting customers by efficiently routing all incoming lines, resolving all concerns and service requests in a timely manner.
Hours are Monday –Friday 7:00AM- 5:00PM. Ability to work overtime (if needed) is required, as this is typically a seasonal business. Drug – Screen, and Background Check required. We offer an excellent benefits package to include Medical, Dental, STD, LTD, Life, 401-K, paid Holidays, PTO. EOE