Business Beware Gives Businesses A Voice. Sarasota Company is building a bridge of trust, connecting businesses and customers.
The customer is always right . . . right? Well, in today’s society and according to countless business owners, that former statement isn’t always true. Customers are indeed the bread and butter to small businesses, but what happens when a business comes in contact with a ‘problem customer’ that cannot be pleased? Problem customers can cost a business time and money as well as a potential undesirable image; even when the business has exhausted all means possible to please that customer.
Customers have many outlets to report and warn against bad businesses, but businesses don’t have many channels to warn of potential bad customers. With today’s economy, businesses are already challenged with generating and keeping customers in order to stay afloat. The future of many small businesses depends on making informed decisions as to which customers to work with or not. Businesses need to be warned of potential customers that may have a history of not honoring contracts or payments regardless of the business.
There is help for today’s businesses with Business Beware. Business Beware operates much like a reverse Better Business Bureau. Based out of Sarasota, Florida, Business Beware’s Founder, Robert Bodi and his daughter, Co-Founder, Ashley Bodi have seen their share of businesses throughout the nation that have been affected by bad customers. Business Beware’s mission is not to operate like a deadbeat or blacklist website but to assist businesses in filing complaints about customers in the hope to resolve a situation. A business will be assisted in sending out collection letters and posting complaints if agreements are not settled. Complaints are recorded on the Business Beware website and are available to businesses world wide. Once a complaint is filed the customer has the opportunity to file a rebuttal, allowing both sides to tell their story. The Business Beware website records this information for other businesses that are searching their database of customer complaint filings. If a business and customer work out their situation and both parties agree, the original complaint and rebuttal will be removed, clearing the customer from the database. Most collection letters that are sent out have a 96% return rate from the customer to avoid being placed on the website. Business Beware also protects businesses from other businesses, operating in the same manner.
Business Beware is the bridge of trust connecting businesses to customers. Both customers and businesses alike want to protect their time and money and avoid potentially costly mistakes. Small businesses work hard to stay in operation and their future depends on being warned of customers with a bad history of creating problems for businesses. Business Beware is committed to protecting and being a voice for businesses while putting trust back into the business/customer relationship.