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Member Service Representative

Posted By:
UCF Federal Credit Union
Posting ID:
University Commons Location
 part   time 
Category:Business / Management
Listing Type:Job
Employment:Part Time
Company:UCF Federal Credit Union

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Our member service representatives are the first and most frequent point of contact with our members. In this role you’ll have the opportunity to provide individualized service while handling financial transactions accurately and efficiently. You will have the responsibility to help grow the credit union and further help members by suggesting additional products and service that will benefit them.
As a member service representative, your duties will include, but are not limited to the following:
• Consistently delivering exceptional service to each and every member
• Accurately and efficiently processing transactions
• Identifying members needs and suggesting financial products and services
• Adhering to established policies, procedures and guidelines
• Contributing to a positive team environment
• Building members confidence and loyalty through courtesy and friendliness
• Actively participating in team meetings
• The willingness and ability to consistently deliver exceptional service
• Cash-handling experience is preferred
• Ability to listen actively in order to identify members needs and/or concerns
• Previous customer service experience
• Ability to work well in a team environment
• Basic computer skills
• Ability to multi-task
• High school diploma, GED or foreign equivalent
• Availability for flexible scheduling, including Saturdays and mostly mornings
• Sales experience is a plus
Ability to pass background and credit check.

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