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Customer Service Specialist

Posted By:
Lisa Wyatt
Posting ID:
Ocala, Fl
 customer   service   administrative   assistant   business   development 
Category:Customer Service
Listing Type:Resume
Employment:Full Time

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3655 SE 141ST LANE


Excellent Administrative Assistant utilizing the knowledge and skills of writing contracts, pricing, negotiating, and preparing reports utilizing Word and Excel. Expertise in customer service and client development. Record of integrity, increasing profits, building and retaining customer loyalty, and growing business through proven marketing strategies. Acknowledged for my ability to recognize issues and problems immediately, and communicate quick solutions that are healthy to the business environment for all concerned. In addition my tasks have always involved administrative paperwork, known for planning and executing corporate directions, meeting or exceeding goals, and utilizing friendly and positive approaches with a strong commitment to success of company and team. Very computer savvy, embracing our digital society and constantly changing environment in today’s business world. Recognized and thanked for being flexible in anything that is asked of me.


REPUBLIC SERVICES, INC. - Houston, TX 2008 - 2009
National Accounts Broker Bid Pricing Coordinator
• Implemented new corporate policies nationwide that accommodated transition of national accounts from Houston to corporate headquarters.
• Participated in implementation of $2 million+ corporate Broker Policy between Division Sales Representatives and nationwide brokers that ensured seamless transfer and retained customer satisfaction and loyalty.
• Resolved 100+ pricing and customer service issues daily by communicating with nationwide business clients and internal customers that resulted in retaining business accounts and producing revenue.
• Increased and maintained revenue by reviewing Broker Letters of Authorization and contracts with nationwide clients for validity and accuracy.

JACE THE REAL ESTATE COMPANY, INC. - Port Angeles 2007 - 2008
Real Estate Agent, ABR® GRI® REALTOR®
Sold and listed residential and commercial real estate properties. Analyzed market trends and comparisons, identified properties which matched client needs and budget, and prepared and negotiated contracts.
• Ranked as one of the Top Ten Area Producers by closing $7M+ in sales.
• Gained property listings by researching recent sales, conducting market comparisons, and gaining confidence of sellers during presentations.
• Marketed and sold properties by developing advertising campaigns, quickly submitting properties to multiple listing services, and preparing detailed sales packages consisting of neighborhood information and house specifications.
• Conducted open houses that resulted in traffic to listed property and new clients.
• Developed referral clients by involvement in community organizations and reputation as customer service driven professional of high integrity.
• Maintained records on Quick Books to ensure accurate business and income tax reporting.
• Ensured quick closings and funding by completing all paperwork and follow through with escrow agents, title companies, appraisers, and mortgage companies.

MYSTIC REALTY, LLC, - Sequim, WA 2005 – 2007
Real Estate Agent, ABR® REALTOR®
Sold and listed residential and commercial real estate.
• Closed $3M+ per year in transactions.

JOHN L. SCOTT REAL ESTATE, - Port Angeles, WA 2004 - 2005
Real Estate Agent, REALTOR®
Sold and listed residential and commercial real estate.
• Closed $2M+ in transactions in one year period.



Finance Manager, Finance and Sales Department
Managed Sales Force of 5
• Obtained financing for 50 vehicles per month by persuading and negotiating customer credit worthiness with finance companies.
• Attended weekly managerial meetings with all company managers and owner to ensure top profitability of all departments.
• Increased department profitability by 75% and added $500,000 yearly revenue by utilizing menu selling, overcoming objections, and explaining features and benefits.
• Increased sales and improved customer service by developing marketing strategies and training staff.
• Wrote and analyzed contracts using industry standards that resulted in quick processing and closings.
• Conducted and attended marketing events that increased company image and sales.

COOK-WHITEHEAD FORD, INC. - Panama City, FL 1986-1998
Finance Director (1990 – 1998)
• Developed, coached and trained finance managerial team in menu selling techniques that increased Finance Department profitability.
• Wrote “Finance and Insurance Manager Training Manual”. Increased profits by $1M+ per year.
• Remained top producer in department by delivering 100 units per month.
• Obtained credit approval, client loyalty, and referrals by working with customers and business clients to improve credit worthiness and by establishing relationships based on integrity with credit buyers.
• Evaluated performance data and planned sales and marketing strategies that increased sales and finance department profitability.
• Attended weekly managerial meetings with all company managers and owner to ensure top profitability of all departments.
Sales Representative (1986 – 1990)
• Consistently ranked in Top 3 of 30+ Sales Representatives by selling 20 vehicles per month while delivering 60+ units per month as acting Finance Manager for the Isuzu Department.
• Gained financing and sold insurance for 5 Sales Representatives that resulted in yearly revenue of $500,000.

Early Career
• Part-time during high school. Learned automobile industry by working in every department.


Real Estate Sales Person License, State of Texas
Ford Motor Company Finance and Insurance School and Training Seminars
Gulf Coast Community College, Panama City, FL – 15 hours

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