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Parts Order Desk Associate

Parts Order Desk Associate
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St. Louis, Mo
 parts   order   desk   associate   louis 
Category:Customer Service
Listing Type:Job
Employment:Full Time

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When you work for a world leader that recognizes and rewards your best efforts, you can expect the best for your career. Explore the exceptional opportunities now available at Hydromat, Inc., the leader in precision transfer machine technology. We provide a state-of-the-art environment where challenge and growth go hand-in-hand.

Parts Order Desk Associate
This professional must demonstrate exceptional customer service skills in an environment with a high volume of calls. This position's purpose is to assist our customers with their part order placement needs through formulating various quotes and proposals for spare parts and tooling per customers specs. Orders are received in multiple different processes dependent upon the customer's preferred method (fax, telephone, e-commerce). The orders taken range from simple to complex scenarios which require research. Once the order is received, this position ensures all the necessary items are in order for on time delivery!

This position requires some mechanical background or similar demonstrated competence to read and comprehend mechanical drawings. This professional must be self-motivated, project driven, a team player, and able to work independently with minimal supervision. This individual is required to train during nonpeak business hours and/or Saturdays; flexibility with scheduling is mandatory. Hydromat provides excellent customer service and will not accept anything less for our customers. If your posture about customer service is that you believe is exceptional service is always required, we encourage you to apply.

An Associates degree or equivalent industry experience (4 years) is required. Strong experience ERP software utilization is helpful, SAP is preferred.

Hydromat offers one of the best benefit packages in the industry, including profit sharing, bonuses, health insurance, EAP and immediate 401(k) participation. To apply, forward your resume and cover letter in a text format or Microsoft Word document.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace with substance abuse testing.

Compensation is commensurate to experience.

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