This position will be the first point of contact for all IT service desk incidents and requests for our customer. The technician will work Sunday-Thursday 7:00pm-3:30am, and will field customercalls, troubleshoot, document and resolve IT related issues. The technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.
REQUIRED QUALIFICATIONS Excellent troubleshooting capability Wired and Wireless network experience Ability to communicate technical information to non-technical audiences Excellent verbal and written communication skills Ability to complete special projects/assignments with minimal supervision Ability to search internally/externally for support information Team and customer oriented Well-define understanding of Windows Active Directory Shift flexibility Stong MS Office 2003/2007 skills.
The ideal candidate would have a minimum of 2 + years experience providing support along with troubleshooting hardware, network, software issues. An understanding of networking and configuration is necessary, and Windows Sharepoint experience is also preferred.