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Senior Support Technician

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 computer   help   desk   call   center 
Category:IT / MIS / Networks
Listing Type:Job

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This position will be the first point of contact for all IT service desk incidents and requests for our customer. The technician will work Sunday-Thursday 7:00pm-3:30am, and will field customercalls, troubleshoot, document and resolve IT related issues. The technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

Excellent troubleshooting capability
Wired and Wireless network experience
Ability to communicate technical information to non-technical audiences
Excellent verbal and written communication skills
Ability to complete special projects/assignments with minimal supervision
Ability to search internally/externally for support information
Team and customer oriented
Well-define understanding of Windows Active Directory
Shift flexibility
Stong MS Office 2003/2007 skills.

The ideal candidate would have a minimum of 2 + years experience providing support along with troubleshooting hardware, network, software issues. An understanding of networking and configuration is necessary, and Windows Sharepoint experience is also preferred.

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